Cell Phone Policy

OPEN ARMS HEALTHCARE LLC

POLICIES AND PROCEDURES

Cell Phone Policy

1. Purpose

The purpose of this policy is to ensure that cell phone and electronic device use does not interfere with the quality of care provided to clients, workplace productivity, or compliance with Medicaid and EVV (Electronic Visit Verification) requirements.

2. General Expectations

Employees are expected to maintain professionalism at all times, prioritize client care and safety, and limit device use while on duty.

3. Acceptable Use

Cell phone use is permitted for EVV clock-in/out (myEVV), work-related communication with the office, and emergencies involving safety.

4. Prohibited Use

Personal calls, texting, social media, streaming, gaming, taking photos/videos of clients, and sharing confidential information are strictly prohibited.

5. HIPAA & Confidentiality

Employees must not store or share client information on personal devices and must protect all confidential data.

6. EVV Compliance

Employees must clock in/out at the client’s residence only. GPS tracking is monitored. If unable to clock in, a DMAS-90 form must be completed.

7. Personal Use Guidelines

Personal phone use should be limited to breaks only and must not interfere with client care.

8. Workplace Communication

Employees must communicate through the office system or RingCentral. Personal numbers should not be used unless authorized.

9. Safety Considerations

Cell phone use during client care, transfers, or supervision is strictly prohibited.

10. Disciplinary Action

Violations may result in warnings, suspension, or termination. Severe violations may lead to immediate termination.